1. Who are we?
We are based in Hena,China,start from 2010,sell to Domestic Market(50.00%),North America(8.00%),Eastern Asia(8.00%),Western Europe(8.00%),Sourh America(4.00%),Southeast Asia(4.00%),Africa(4.00%),Oceania(4.00%),Northern Europe(4.00%),Southern urope(4.00%),South Asia(2.00%).There are total about 11-50 people in our office.
2.How can we guarantee quality?
The product passes through 5 times examination, strictly controls the quality. Incoming inspection of main parts, Pre-assembly inspection, parameter detection, laser power detection, 48-hour aging test.
Always a pre-production sample before mass production;
Always final Inspection before shipment.
3.What should I do when something goes wrong with the laser?
We offer a one-year warranty. In warranty, we will provide the broken items free of charge. Beyond the warranty period, we still provide maintenance service.
4.Are you a manufacturer or a trading company?
We are a manufacturer established in 2010 ,now in Luoyang CN. Committed to providing the majority of users with economic,high-quality laser equipment. Welcome to our factory.
5.How long does it take to learn the laser?
The machine is easy to learn with teaching video, also we can help you to learn the laser online. Usually it will take a few hours to operate the laser ,But it will take a bit of trial and error to learn what speed and power settings to use with different materials. So we include a comprehensive guide with your system that has recommended speed and power settings for various materials with which you will be working.
6.Will the laser machine be safe during transport?
(1) Inner: plastic stretch film and white foam.
(2)Middle: small pieces of wood and screws.
(3)outside: standard export wooden case.
So,the laser machine will send to you safely. In case the machine was damaged , please contact us ,We will process the replacement as soon as possible to ensure that it arrives in time.